FeatureAWS · SDE Intern Project
Amazon Connect Device Readiness
Pre-call WebRTC device readiness for Amazon Connect web calling.
Refactored the Chime SDK React component library to decouple dependencies — enabling pre-call device readiness with persistent media state through handoff, plus WebRTC diagnostics for UDP/TCP reach, STUN/TURN relay, and ICE candidate gathering.
- 86%
- lower abandonment & handle time
- ~1.5 min
- saved per agent call
- 4.5K+
- enterprise customers







